Essential Support for Integrating Speech Technology
Support Account
An online support account is your passport to accessing the knowledge base, asking questions, reporting problems, downloading licensed product updates, ordering products, and managing product licenses and registrations.
Help Desk
Your online help desk provides you a personal knowledge base for managing questions and answers with Chant product support.
Help Desk support is free and included with your license for Chant software including your evaluation period.
Knowledge Base
The Chant Knowledge Base is a online repository of FAQ, HowTo, and Problem Report documents to provide information for commonly asked questions, tips and techniques, and descriptions of bug fixes in maintenance releases.
Order History
You have online access to your Chant Store orders and can print and email yourself copies of your receipts.
Your order summary information provides you an handy reference to your product registration numbers.
Product Registration
Activate and register your products for serial numbers to unlock them on your development system and for deployment.
Product Updates
Download the latest maintenance for products you have activated and registered under your support account.
Extra Help
Your Help Desk enables you to ask product usage questions and report problems you encounter.
For additional support with code design, debugging, and problem solving, we offer Getting the World Talking with Technology® development support services for an hourly fee. If you need help with implementation approaches, creating grammars, or help with coding and debugging, our support team can assist you on an as needed basis.
Support hours can be purchased at the Chant Store. Before purchasing support hours, contact Product Support via your Help Desk to discuss what type of development support you need and to estimate the time needed.